Crossroads Television System (O/A YES TV) is committed to identifying and providing barrier-free access to all persons with disabilities. We are also committed to the principles set out in Accessible Canada Act (ACA) and Canadian Radio-television and Telecommunication Commission (CRTC) Accessibility Reporting Regulations, operating in a manner that respects the dignity and independence of all employees and customers, including those with varying abilities and disabilities.

Crossroads Television System (o/a YES TV) will publish our Accessibility Plan on or before June 1, 2024.

This webpage was established as a central access point for information gathering and feedback about accessibility at YES TV.


You can submit your feedback anonymously. However, we may be able to serve you better if you provide your name, phone number, and email address. This information will not be shared with any third party. By contacting us, you agree to the collection, use and storage of your personal information provided to us to respond to you and improve our services.

The designated person responsible for receiving accessibility feedback is:

Heather Lovegrove-Clevely (Director, Programming, Research & Media Services)

For additional information or accessible format requests or to provide us with feedback regarding accessibility, please contact us using one of the following methods:

By Mail:

1295 North Service Road,
Burlington ON,
L9R 4M2
Attn: Heather Lovegrove-Clevely Director, Programming, Research & Media Services

Email: [email protected]

Phone: 905-331-7333

or by completing the Accessibility feedback form on our website (, found below.


Accessibility Standard for Customer Service documentation is available upon request. Please send a request denoting your preferred delivery format that considers the customer’s disability to: [email protected]

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